About

Derek Lau

20+ years building and running support platforms for Fortune 100 companies.

How I work

01Find the problem. Start from the data, not the opinion.
02Solve it. The simplest fix that holds up under load.
03Make it run itself. Automate it so it doesn't need me.
04Move on. To the next problem worth solving.

Get in touch

Plain words, straight answers, specific numbers.